FAQ

  1. Backer Questions: Backing a project Top ↑

    1. How do I pledge?

      To pledge to a project, just click the green "Back This Project" button on any project page. You will be asked to enter your pledge amount and select a reward. For US projects, you will go through the Amazon checkout process. For UK projects, you will check out through Kickstarter.

    2. When is my card charged?

      If the project you're backing is successfully funded, your card will be charged when the project reaches its funding deadline. If the project does not reach its funding goal, your card is never charged. That's why we call them pledges.

    3. Is my pledge amount publicly displayed?

      No. Only you and the project creator will be able to see your pledge amount.

    4. If I make a pledge, what info does the project creator receive?

      Project creators see your Kickstarter name, your pledge amount, and the reward you've selected. If funding succeeds we'll also give the project creator your email address.

    5. What if I want to pledge anonymously?

      We don't currently have an anonymous pledge feature. You are free to choose any name you wish, though, so you could anonymize that way if you would like. Otherwise, we hope you're okay with showing your full name and support.

    6. Do I get notified if a project I'm backing succeeds?

      We'll send you an email when funding ends, no matter the outcome.

    7. What do I do if I have questions about a project?

      Ask the creator! At the bottom of each project page there's an "Ask a Question" button. This will send your question directly to the creator.

      If you are already a backer and you would like to make your question public, you can post a comment on the project. The creator will be notified by email when you do.

    8. How can I change my credit card details before funding ends?

      Visit the project page and click "Manage Your Pledge." At the very bottom of the next page, click "Change Payment Method."

    9. How can I change my pledge amount?

      Visit the project page and click "Manage Your Pledge." Enter a new amount in the pledge amount box. Note that you are not adding to your existing pledge; the amount you enter will be the total amount collected if the project is successfully funded.

    10. How can I change my reward selection?

      Visit the project page and click "Manage Your Pledge." To change your reward, make a new selection. Note that changing your reward selection does not automatically change your pledge amount.

    11. Can I cancel a pledge?

      By pledging, you are committing to supporting that person's project; canceling that commitment is discouraged. If you must cancel, visit the project page and click "Manage Your Pledge." At the bottom of the next page you'll see the "Cancel Pledge" button.

    12. Who is responsible for fulfilling the promises of a project?

      It is the responsibility of the project creator to fulfill the promises of their project. Kickstarter reviews projects to ensure they do not violate the project guidelines, however Kickstarter does not investigate a creator's ability to complete their project.

      Creators are encouraged to share links to any websites that show work related to the project, or past projects. It's up to them to make the case for their project and their ability to complete it. Because projects are usually funded by the friends, fans, and communities around its creator, there are powerful social forces that keep creators accountable.

      The web is an excellent resource for learning about someone's prior experience. If someone has no demonstrable prior history of doing something like their project, or is unwilling to share information, backers should consider that when weighing a pledge. If something sounds too good to be true, it very well may be.

    13. How do I know a project creator is who they claim they are?

      Perhaps you know the project creator, or you heard about the project from a trusted source.

      Maybe they have a first-person video. That would be hard to fake. "Is it really U2?!" Well, it is if Bono's talking about the project.

      Still not sure? Look for the creator bio section on the project page. Are they Facebook Connected? Do they provide links for further verification? The web is an invaluable resource for learning more about a person.

      At the end of the day, use your internet street smarts.

    14. Can people from outside the US or UK pledge to projects?

      Yes! Anyone, anywhere (with a major card) can pledge to Kickstarter projects.

    15. Is my pledge tax deductible?

      In general, no. However, some US projects started by or with a 501(c)(3) organization may offer tax deductions. If so, this will be touted on the project page. If you have questions about tax deductions, please contact the project creator directly via the "send message" button next to the creator's name at the top of the project page.

    16. Can I pay with a check? Send cash by mail?

      Sorry, Kickstarter only supports credit card payments.

    17. Can I pledge with Paypal?

      We support most major credit cards, but we do not support payment with Paypal at this time.

    18. Why isn't the Backers tab updated with every backer?

      While the total amount pledged and number of backers are updated on a project page in real time, the actual names of backers are added in groups of ten. When names are posted, they're listed in a random order.

      Kickstarter never discloses the amount that backers pledge, just that they're proud backers. The Backers tab ensures that no one but the creator can figure out who pledged what. We love seeing our names up top on the Backers tab, but privacy is a top priority for us.
    19. Do projects have RSS feeds?

      Each project has an RSS feed of its project updates. You can find it in the project's share section. (Note that backer-only updates are not included.)

      There's also an overall RSS feed of recommended projects, which you can subscribe to here: http://www.kickstarter.com/projects/feed.atom

    20. What does the Remind Me button do?


      The Remind Me button lets you keep tabs on projects you're interested in but maybe aren't ready to back yet. When you star a project, you can reference it at any time in your starred projects. 48 hours before the project ends, you'll get a reminder email giving you a chance to become a backer before the deadline.

  2. Backer Questions: Getting rewards Top ↑

    1. How will project creators get my info to deliver rewards?

      Project creators will send you an email survey to request any info they need to deliver you and your fellow backers' rewards, such as your mailing address or other details.

      Surveys are sent only after a project has been successfully funded. Some creators send surveys immediately, others wait until they're ready to deliver rewards. If you think you might have missed a survey email, please log in to your Kickstarter account to check — you'll see a notification at the top of the site for any missed surveys.

    2. I haven't gotten my reward yet. What do I do?

      The first step is checking the Estimated Delivery Date on the project page. Backing a project is a lot different than simply ordering a product online, and sometimes projects are in very early stages when they are funded.

      If the Estimated Delivery Date has passed, check for project updates that may explain what happened. Sometimes creators hit unexpected roadblocks, or simply underestimate how much work it takes to complete a project. Creators are expected to communicate these setbacks should they happen.

      If the creator hasn't posted an update, send a direct message to request more information about their progress, or post a public comment on their project asking for a status update.

    3. How do I know when rewards for a project will be delivered?

      Projects have an Estimated Delivery Date under each reward. This date (month and year) is entered by project creators as their best guess for delivery to backers.

      Older projects may not contain this information. Check the project's updates or comments to see if the creator has indicated when they plan to deliver rewards. If a creator is communicative about delivery taking longer than expected, we ask that you take that transparency into account. If a creator is not communicating and you want to know what's going on, contact the creator by posting a public comment or sending a private message.

  3. Backer Questions: Profile settings Top ↑

    1. How can I change my profile name?

      Make sure you're logged in to Kickstarter and go to your profile page.

    2. I forgot my password, how do I log in?

      You can request a password reset at the bottom of the login page.

    3. How can I change the email address associated with my account?

      Make sure you're logged in to Kickstarter and go to your account page.

    4. How do I unsubscribe from or adjust which emails I receive?

      Make sure you're logged in to Kickstarter and go to your notifications page.

    5. How do I delete my account?

      Your account can be deleted from your account page. Warning: this is not reversible!

    6. What is a vanity URL?

      A vanity URL is like a personalized URL. You can set a special URL for your Kickstarter profile so that instead of being recognized by a series of numbers (e.g., http://www.kickstarter.com/profile/1234567890), it can be recognized with a name or a word of your choosing (e.g., http://www.kickstarter.com/profile/yourname). If you'd like to create one, you can do so on your profile page.

    7. How can I log in using my Facebook account?

      You can sign in with Facebook using the Facebook login button on the login page.

    8. What is Facebook Connect?

      Facebook Connect is a way for you to link your Facebook account to Kickstarter so you don't need to create a new account. It's the same as logging in through Facebook. Kickstarter uses the email you use for Facebook, and you don't have to remember a new password. It's easy!

      If you're a creator and you've turned on Facebook Connect, your Facebook username and friend count will be displayed in your Kickstarter bio (at the bottom-right corner of your project page). This helps backers learn more about the people behind the projects they support, and builds trust between the backer and creator.

      If having your Facebook profile a click away makes you uncomfortable, you can either adjust your privacy settings on your Facebook profile or disconnect from Facebook through the "About You" section of your Edit Project page or on your account page.

    9. How come my Facebook account is showing up as somebody else?

      If you are using a computer that is logged in to someone else's Facebook, connecting your Kickstarter account to Facebook will create a link to that other person's account. Make sure that whichever computer you're working on is either logged out of Facebook or already logged in as yourself.

    10. What are Curated Pages?

      Curated Pages are open to cultural organizations and institutions in creative fields: museums, film societies, record labels, publishers, creative trade organizations, educational institutions, and more. Featured projects can be directly associated with an organization or simply align with its mission. As long as the project is on Kickstarter, it can be featured on a Curated Page.

      If you're an organization looking to start a Curated Page, please know that they are extended by invitation, with an editorial focus in mind. We typically work with cultural organizations, arts groups, and educational institutions.

  4. Backer Questions: Troubleshooting Top ↑

    1. A project I'm backing just succeeded and my card was declined. What do I do?

      If your pledge was declined just log in to Kickstarter and click the "Fix payment" button in the banner at the top of your screen. This will guide you through the process of changing your payment method. Alternately, we'll send you an email every 48 hours with a direct link to correct the issue. Don't delay, however: backers have fourteen days for US projects, and 7 days for UK projects to correct payment issues before they are dropped from the project (and therefore no longer eligible to receive rewards).

    2. Amazon keeps asking me to verify my email when I pledge. Why?

      You likely have an Amazon Business account. Email verification isn't required for pledging, however Amazon Business account holders must verify their email addresses before using Amazon Payments. There are simple step-by-step email verification instructions here.