FAQ

  1. Creator Questions: Getting started Top ↑

    1. How do I start a project?

      Click the green "Start Your Project" button on the Start Page. That will take you through the process of building your project. All projects must meet Kickstarter's project guidelines and all creators must meet eligibility requirements.

    2. Who is eligible to start a Kickstarter project?

      To be eligible to start a Kickstarter project as a US creator, you need to meet the following requirements:

      —You are 18 years of age or older.*
      —You are a permanent US resident with a Social Security Number (or EIN).
      —You have a US address, US bank account, and US state-issued ID (driver's license).
      —You have a major US credit or debit card.

      To start a project as a UK creator, you need to meet these requirements:

      —You are 18 years of age or older.*
      —You are a permanent UK resident either creating a project in your own name or on behalf of a legal entity with a Companies House Number.
      —You have a UK address, UK bank account, and government-issued ID (driver's license or passport).
      —You have a major UK credit or debit card.

      *Parents and teachers can launch projects in collaboration with children under 18 only if the adult registers for the Kickstarter and payments accounts and is in charge of running the project itself.

    3. Is an Amazon Payments account required to launch a project?

      It is required for US creators. If you're a US creator, we'll send you to Amazon to set up your account when you start your first project. For Amazon Payments questions, please visit this section of the FAQ.

      If you're a UK creator, you don't need an Amazon account. You'll set up your bank account through Kickstarter.

    4. How does the project review process work?

      When someone has finished building their project, they submit it to Kickstarter and we check to make sure it doesn't violate our project guidelines. A project is either approved or declined, and in some cases we'll reach out with a question asking for clarification. The creator has the ability to appeal a decline if they wish. Approximately 75% of submitted projects are accepted. The rest don't meet the guidelines.

    5. Can Kickstarter be used to fund anything?

      We allow creative projects in the worlds of Art, Comics, Dance, Design, Fashion, Film, Food, Games, Music, Photography, Publishing, Technology, and Theater.

      Everything on Kickstarter must also be a project. A project has a clear goal, like making an album, a book, or a work of art. A project will eventually be completed, and something will be produced by it.

      Kickstarter does not allow charity, cause, or "fund my life" projects. Check out our project guidelines for details.

      Our staff does a quick review of projects before they launch to ensure they fit this criteria.

    6. What are some things I should do before launching my project?

      You should:

      — Make a detailed budget of your costs. Use this to set your funding goal.
      — Look closely at other Kickstarter projects, especially Staff Picks.
      — Brainstorm with friends about what rewards to offer and other project ideas.
      — Consult Kickstarter School for tips and tricks from our staff, as well as the tips posts on our blog.
      — Have a plan for spreading the word about the project.

      Running a project is a lot of fun and a lot of work. Make sure you're ready before you launch!

    7. How long does it take for a project to launch?

      The amount of time it takes to build a project depends on how much work has been done ahead of time. If your reward tiers are already sketched out and your video is ready to go, you can get started pretty quickly. If you want to take longer to sculpt your project page, that's cool too. There's no deadline to launch.


      If you are trying to launch in a hurry, there a few things to keep in mind. Before you can submit your project to us you must register your project to receive funds. The setup process, which includes bank account and identity verification, can take just a couple days for some and up to a week for others. If there are complications or discrepancies with your account (this is rare), it could take longer. Budget your time and plan ahead.

      Once your project is submitted to us for a guidelines review, it will take us a day or two to get back to you (longer over the weekends). Submitting a project the day you hope to launch is not a good idea.

    8. What information should I share on my project page?

      After visiting your project page backers should have a clear sense of:

      — What it is you are trying to do
      — How you will do it
      — How the funds will be used
      — Your qualifications to complete this project
      — The identities of the people on your team (if you have one)
      — How far along your project is

      The more information you share, the more you will earn your backers' trust.

    9. Is a video required to launch? How do I make a good one?

      Videos are not required to launch, but projects with a video succeed at a much higher rate (50% vs. 30%), and they also raise more money. So we highly recommend that you include one! Visit Kickstarter School for tips on making a great video.

      Your project video's file size must be 1GB or less and one of the following file types: MOV, MPEG, AVI, MP4, 3GP, WMV, FLV

      For video encoding, use WMV format in Windows. On Mac, use H.264. In both cases, the key variable is the "bit rate," so look for that box. If it's measured in kilobits per second (kbps), try 1500 to start. If it's measured in megabits per second (Mbps), try 1.5. If the file is too big: Make that number smaller. If the quality seems bad: Make it bigger.

    10. What can be offered as a reward?

      Rewards are typically items produced by the project itself — a copy of the CD, a print from the show, a limited edition of the comic. Most projects also offer creative experiences: a visit to the set, naming a character after a backer, a personal phone call. Anything that brings backers into the creative process is a great approach. For tips on creating rewards, visit Kickstarter School.

      Rewards can be priced between $1 and $10,000 (£1-5,000 for UK projects), and they must fall within the project guidelines, which includes a list of prohibited items and subject matter.

    11. Is there a way to limit the quantity of a reward?

      Yes! When building your project, there's a place to select "Limit # available."

      This makes it so that if, for example, you want to offer 20 VIP seats at your film's premiere, you can limit the reward to 20. As soon as 20 people back the VIP premiere reward tier, it will be marked as "Sold out" and backers won't be able to select it.

      You can also mark a reward tier as "Sold Out" at any point during your project's duration, and increase or decrease reward limits (or remove them altogether) at any time.

    12. What does estimated delivery date mean?

      The estimated delivery date for a reward is the date you expect to deliver that reward to backers. If you're offering more than one thing in a single reward tier, set your estimated delivery date to when you expect everything in the reward tier to be delivered.

      If you're not sure what the estimated delivery date is for a reward, take some time out to create a timeline for your project so that you have a good sense of when you'll complete it. Choose a delivery date that you feel confident about and will be working towards. Don't be afraid to give yourself some breathing room. It's always good practice to under-promise and over-deliver.

    13. How do I charge shipping on my reward?

      In general, the cost to mail your backers their rewards (postage, envelopes, etc.) should be taken into account when you set your goal and price your rewards.

      Keep in mind that unless you specify otherwise, backers can pledge to your project from anywhere in the world. It's always fun to have a backer from across the globe, but it can also mean paying for international postage to send rewards overseas.

      If that's something you've worked into your project's budget, great. As you build your rewards, though, you'll see that you have the option to charge an additional shipping fee to international backers. To do that, simply select "Shipping anywhere in the world," when you add a reward, then, "Add fee." The additional price will be included in the reward description, and international backers will be prompted to enter the additional amount to their pledge.

    14. I don't want to ship internationally. How do I limit reward shipping?

      You can select "Shipping within the US/UK only" (depending on where your project is based), and this restriction will be included in the reward description and repeated throughout the checkout process.

    15. Can projects raise more money than their goal?

      Yes. If a project reaches its funding goal before time expires, projects continue to accept pledges until the funding deadline. There is no option to end a project early.

      On average, successfully funded projects raise around 130% of their goal.

    16. Can funding be canceled?

      Yes. A project creator has the option to cancel funding. When funding is canceled, all pledges are immediately voided. Project creators and backers can continue to post on the project, however.

    17. If I choose a subcategory, will my project also show up in the main category?

      Yes. For example, if your project is a documentary and you put it in the Documentary subcategory, your project will appear in the Popular section of Documentary as well as the Popular section of Film & Video.
    18. Can I run more than one project at once?

      We rarely permit running multiple projects at the same time, or launching a second project before fulfilling your first one. Having multiple live projects can confuse backers and split support. Running a project is a lot of work, and more than one live project will likely dilute your attention and energy. There may be exceptions out there, but that's generally how it works. If you're a first-time creator and have multiple project ideas, we recommend selecting the one that's most developed and trying that first.

    19. How do I know someone won't steal my idea?

      Being open and sharing ideas is an essential part of Kickstarter. The platform is collaborative by nature, and is a powerful community-building tool for project creators. If you are unwilling to share information about your project with potential backers then Kickstarter probably isn't for you.

    20. Can I share my project with friends before I launch?

      Yes! Having friends and collaborators look at what you've put together can be really helpful and reassuring. Just click "Get preview link" at the top of your project preview while you're creating your project and send the link to anyone you'd like. The link isn't password protected, so it's very easy to share with friends.

      If you shared your preview link and don't want people to see it anymore, you can always click "Disable preview link" at the top of your project preview. Toggle on and off at will!

    21. I'm collaborating on my project with others. Can we all be listed as the project creator?

      Each project is linked to a single Kickstarter account, but you can list the members of your team (bandmates, etc.) in your bio, which will show on your project page. You can edit that from your account page.

    22. Is Kickstarter going to be available in other countries at some point?

      We're working hard to open up to more countries! If you've been waiting, we really appreciate your patience.

    23. Can I run a project as a nonprofit?

      Nonprofit organizations can and do run projects on Kickstarter, provided that the project meets our project guidelines.

      US creators: All the names on all accounts (including the Kickstarter account, Amazon Payments account, and bank and credit card accounts) must be in this organization's name.

      If you're not running the project as a nonprofit but working with a 501(c)(3) fiscal sponsor, be sure that the Amazon Payments account (used to receive Kickstarter funds) is set up by the 501(c)(3). You must also include details about the organization on the project.

      If your Amazon Payments account is registered by a confirmed 501(c)(3) organization, you may have the ability to offer full or partial tax deductions to backers.

      UK creators: In general, CICs and other UK nonprofits will not be able to offer tax deductions to backers.

    24. How do I include images or other media in my project description?

      There are two ways to include photos and images in your description, either uploading them directly from your computer or embedding them.

      If you upload images, they must be 10MB or less and one of the following file types: JPEG, PNG, GIF, BMP.

      If you choose to embed, the images need to first be hosted on another website — like Flickr, Photobucket, or your personal blog or website. Just click on the Image button in the text editor, paste in a link to the photo, and click "Add Image." Make sure the URL you pasted in ends with an image file extension, like .jpg or .png. If you have trouble finding the correct URL, just right click on the image (or control + click on a Mac) and select "Copy Image Location."

      You can also embed videos and audio in your project description and updates (e.g., from Youtube, Vimeo, SoundCloud, Flickr, etc.). However, you cannot embed your main project video; you must upload the original video file.

    25. How long does a project remain on Kickstarter?

      Forever! Projects are not closed or taken down, they remain on site for reference and transparency.

      For the same reasons, projects cannot be deleted, even if they were canceled or unsuccessful. Please note that deleting your Kickstarter account will not delete your project.

    26. Can I use copyrighted material as part of my project?

      Don't use music, images, video, or other content that you don't have the rights to. Using copyrighted material is almost always against the law and can lead to expensive lawsuits down the road.

      When copyright disputes do arise on Kickstarter (they're rare, but they happen), we handle them in accordance with the Digital Millenium Copyright Act of 1998. To avoid unnecessary disruption, projects in question are typically removed from public view but are not immediately canceled. This keeps pledge authorizations and lines of communication intact, and leaves room for project recovery where appropriate. The procedure is outlined in detail on our Copyright and DMCA Policy page.

      The easiest way to avoid copyright troubles altogether, though, is to create all the content yourself or use content that is free for public use. For example, you may be able to use some Creative Commons-licensed music — per the terms of their licenses — that's available on SoundCloud. Other resources worth exploring: Vimeo Music Store, Free Music Archive, and ccMixter.

  2. Creator Questions: While your project is live Top ↑

    1. What are project updates?

      "Project updates" refer to what is essentially each project's blog. Project creators use updates to keep their backers informed on the development of the project, and every update is emailed directly to backers. Some creators may post every day, others may do it rarely, but it's the best way to keep backers informed of a project's progress.

      Creators are encouraged to include media in their updates, whether by embedding them or uploading directly (video files up to 250MB; images up to 10MB).

      Each post can be made publicly viewable or backers-only. Backers-only updates allow you to communicate privately with backers as a group.

    2. Can a project be edited after launching?

      Yes, you can edit the following content after launching:

      — Project description
      — Video and image
      — Rewards (add new ones or edit those not yet backed)
      — Your profile
      — Project FAQs

      The only things that cannot be edited after launch are:

      — The funding goal
      — The project deadline
      — Your Kickstarter name
      — Rewards that have already been selected by a backer

    3. What is my responsibility for answering questions from backers and non-backers?

      People will reach out during the course of the project with questions about your project. These may range from queries on delivery dates to specific technical questions. These inquiries should be answered promptly and, in cases where other backers are asking the same information, publicly with a project update and through your Project FAQ (under your project description). Transparency is vital on Kickstarter.

    4. Can projects be edited after funding is completed?

      No. Every project is preserved as it ended. Creators are encouraged to use project updates to add new information to the project's development.

    5. Can I change the estimated delivery date for my reward?

      If no backers have selected the reward tier, you can change the estimated delivery date on your Edit Project page. If the reward has already been selected the date cannot be changed, so you should notify those backers of the new delivery date via the "Message All" button in that reward tier's Backer Report.

    6. How does the Popular page work?

      The Popular page in Discover is divided into categories, and each category rotates when it's refreshed. The page is populated by an algorithm that takes many factors into account that measure, well, popularity!
    7. Where can I find my project on Kickstarter?

      Every project that launches on Kickstarter can be found on the Recently Launched page in Discover. Your project will also pop up in the Popular section of its corresponding category and subcategory as well as the Currently Funding section of your city.

      Lots of people who come to Kickstarter browse around and look for projects, but keep in mind that when it comes to getting new backers, getting the word out through your own networks is the most effective. Most of the people who back your project will be friends, friends of friends, or fans of the work you do.

    8. How does a project become a Staff Pick?

      At Kickstarter HQ, we spend a big part of our day keeping up with projects. Every morning our editorial team opens hundreds of tabs in their browsers and watches all of the project videos that launched in the last 24 hours. When something sticks out as particularly compelling, whether it's a really fun video, creative and well-priced rewards, a great story, or an exciting idea (ideally all of the above!), we make the project a Staff Pick.

      We add to Staff Picks throughout the day and throughout the life of a project. We want this page to be ever-evolving and just one way of many for people to find great projects.

      The best way to get on our editorial radar is to keep running an awesome project. We're always on the lookout, reading about projects through interesting project updates, social media, and articles that pop up in our trusty Kickstarter Google alert. We look forward to reading about yours!

    9. How does a project make it onto the homepage or become the Project of the Day?

      Our editorial team selects projects from Staff Picks to include in the homepage rotation. From that homepage rotation, we choose a single project to feature as our Project of the Day. We put a lot of care into selecting projects, focusing on the same qualities we do for Staff Picks. Because the homepage is the first thing people see when they visit kickstarter.com, we aim to have it populated with projects that are excellent examples of what a Kickstarter project can be.

      The homepage also features projects in your city, popular projects, and projects your friends have backed and launched. These projects aren't selected by staff.

    10. If I am unable to complete my project as promised, what should I do?

      If you realize that you will be unable to follow through on your project before funding has ended, you are expected to cancel it. If your project is successfully funded, you are required to fulfill all rewards or refund any backer whose reward you do not or cannot fulfill. A failure to do so could result in damage to your reputation or even legal action by your backers.

      To avoid problems, don't over-promise when creating your project. If issues arise, communicate immediately, openly, and honestly with your backers.

  3. Creator Questions: After your project ends Top ↑

    1. If my project is successfully funded how do I receive my money?

      US projects: If funding succeeds, funds go directly from backers' credit cards to the project creator's Amazon Payments account. There is a 14-day window for collecting and processing pledges. After that, you can transfer funds from your Amazon account to your bank account.

      (Note: Amazon Payments users with a six-month history of receiving credit card payments can apply to Amazon for immediate withdrawals.)

      UK projects: If funding succeeds, funds are debited directly from backers' cards. There is a 14-day window for collecting and processing pledges. After that, funds will be transferred directly to your bank account.

    2. Can I retry my project if funding is unsuccessful?

      Yes. You can always try again with a new goal, whenever you're ready. You'll need to set your project up from scratch, but it can be essentially identical if you choose.

    3. How can I get my backers' information (mailing address, T-shirt size, etc.) to fulfill rewards?

      Once your project is successfully funded, you can create surveys (from your Backer Report) to request any info you need to deliver backers' rewards, such as their mailing address or other details.

      Responses will be listed next to each backer's name on your Backer Report pages, and you'll also be able to download Excel-compatible (csv) spreadsheets.

      Don't worry about gathering your backers' info before then! If backers are curious, please let them know that you'll follow up when you're ready to deliver their rewards.

    4. How many surveys can I send my backers?

      Surveys can only be sent once per reward tier, so ask for everything you need.

      If you do miss something or need information from backers before your project ends, you can always message all backers in specific reward tiers through the Backer Report.

    5. What happens if a backer's card is declined?

      If a card is declined, an email is sent to the backer every 48 hours with a link to fix the issue. The backer has fourteen days in the US or 7 days in the UK to correct the problem. If they do not correct the payment during that period, they are dropped as backers from the project and are no longer eligible to receive rewards. You can view the status of all your backers on your Backer Report.

    6. What do I do if I miss my Estimated Delivery Date?

      The Estimated Delivery Date is intended to set expectations for backers on when they will receive rewards. Setbacks are common to any project, and creative ones especially. When the unforeseen occurs, creators are expected to post a project update explaining the situation. Sharing the story, speed bumps and all, is part of the Kickstarter experience.

      Creators who are honest and transparent will find backers to be far more forgiving. We've all felt the urge to avoid things when we feel bad about them, but leaving backers in the dark makes them assume the worst. It not only reflects badly on the project, it's disrespectful to the support that community has given and to other Kickstarter creators. Regular communication is a must.

    7. Are projects that were not successfully funded browsable on Kickstarter?

      Kickstarter doesn't have a browse area for projects whose funding was unsuccessful, however unsuccessfully funded projects are accessible through Kickstarter's search and the profile pages of the project's creator and backers. When users click on a creator's profile they can see all of the creator's past projects — successfully and unsuccessfully funded.

      In terms of external search (Google, Bing, etc.), Kickstarter de-indexes projects whose funding was unsuccessful. This means that unsuccessfully funded projects don't show up in those search results. This was implemented after receiving many requests from former project creators who were finding their unsuccessfully funded projects ranking extremely high — in some cases as the #1 result — in Google searches for their name.

  4. Creator Questions: Payments — US Top ↑

    1. How do I register to receive funds?

      During the project creation process we'll send you to Amazon Payments to set up your account. You can register to receive funds using an existing Amazon Payments account, or you can sign up for a new one.

      Note that you must fully complete this registration to launch your project.

    2. How do I verify my bank account?

      You'll need to verify your email address with Amazon before you can add a bank account. Once the email's squared away, you can add a bank account here. There are two ways of verifying your bank account, instant verification and via deposits. Not every bank offers instant verification; if yours doesn't, you'll need to request that two small deposits be made into your account. It usually takes 3-5 days for the deposits to show up. Once you see them in your account, you can input the amounts into Amazon to verify.

      To see the status of your bank verification, visit your Amazon Payments profile.

    3. How do I verify my email address?

      When you created your Amazon Payments account, Amazon sent an email with instructions for verifying your email address. Please find the email from Amazon with subject line "Verify Your E-mail Address" in your inbox, and complete your verification. If you can't find the email, you can request that a new one be sent by visiting your Amazon Payments profile.

    4. I'm having problems verifying my account with Amazon. What do I need to do?

      Please visit your Amazon Payments profile to see what steps remain to complete your account setup. Note that you must log in to Amazon Payments with the exact same email address and password you used when you registered to receive funds in Step 1 (important!). This may be different from your Kickstarter login, and that's fine.

      If you need assistance verifying your account, please contact Amazon Payments.

    5. What are the steps required to set up an Amazon Payments account?

      There are two steps to setting up your Amazon Payments account (the second is multi-part). Step 1 is registering your project to receive funds, where you enter your name, contact information, and other identification details. Step 2 has a few parts:

      Verify your email address with Amazon

      Amazon Payments sent you an email with instructions for verifying your email address. If you can't find it, you can request a new verification email by visiting your Amazon Payments account.

      Add and verify a US bank account

      Bank accounts can be verified instantly (if supported by your bank) or through a process that can take up to seven business days to complete.

      Complete the tax interview

      Amazon Payments collects taxpayer information for all account holders.

      Add a valid US credit card

      If the card you entered upon account registration in Step 1 is valid, no further action is needed.

      Amazon's account review

      Additionally, Amazon Payments will review your account information to ensure that you meet eligibility requirements. This process usually takes around 48 hours, so please be patient. We'll send you an email when we receive an update on your account status.

      Once you've completed Step 1, you'll be able to see the status of all these other components by visiting your Amazon Payments profile.

    6. How do I contact Amazon Payments with a question?

      If you need assistance verifying your account or confirming eligibility, please contact Amazon Payments here: https://payments.amazon.com/sdui/sdui/contactussend.
    7. It has been 14 days since my project ended and I can't see my funds. Where are they?

      If you're not seeing your funds by now, you're likely logging in to the wrong Amazon Payments account. Make sure that you are logging in to Amazon Payments with the exact same email address and password you used when you registered to receive funds. This may be different from your Kickstarter login, and that's fine. Once you log in to that account, you should be able to request a withdrawal of the funds to your personal bank account.

    8. Amazon is asking me for my business details, but I don't have a business. How do I set up my account?

      Amazon Payments' account setup process (Step 1 - registering to receive funds) will ask you for both your personal contact details and your business name and address. If you're running your project on your own and not as a business, that's fine. Simply use your own name and address. Select your business type as "Individual," and feel free to put Kickstarter down as the website.

    9. Why do I need to enter my tax information?

      Amazon Payments collects taxpayer information for all account holders. Completing the tax interview is mandatory to complete the account setup process.

    10. What do the different Amazon verification statuses mean?

      The Amazon verification statuses are:

      Action required

      This means that there are one or more steps you still need to complete in the verification process. Visit your payments profile to complete them.

      Pending Amazon review

      Amazon Payments is reviewing your account information to ensure that you meet eligibility requirements. This process usually takes around 48 hours, so please be patient. We'll send you an email when we receive an update on your account status.

      Note that it is possible to be in the "Pending Amazon review" state and then return to the "Action required" state. That's not a problem, just visit your payments profile to see what new information Amazon is asking of you.

      Complete

      Your Amazon account is fully verified.

      Closed

      Amazon has determined that your account is not eligible to receive funds, and your account is closed.

    11. I'm using a corporate bank account and Amazon has informed me that I must fax them a bank statement to be verified. Is this true?

      Yes, this is a requirement by Amazon Payments.

    12. How come my Amazon Payments account shows up as verified but on Kickstarter it says I am not verified?

      It's quite possible that you have verified a different Amazon account, not that one that is linked to your Kickstarter project. Make sure that you are logging in to Amazon Payments with the exact same email address and password you used when you registered to receive funds in Step 1. This may be different from your Kickstarter login, and that's fine.

      If you need assistance verifying your account, please contact Amazon Payments.

    13. Will Amazon send me a 1099-K tax form?

      Amazon Payments handles transactions conducted through Kickstarter for US projects. Amazon Payments will file Form 1099-K to report unadjusted annual gross sales information for people who meet both of the following thresholds in a calendar year:

      • More than $20,000 in gross sales, and

      • More than 200 transactions.

      You can read more about this on Amazon Payments' tax reporting information page. We also recommend that you speak to an accountant or a financial advisor for more information.

  5. Creator Questions: Payments — UK Top ↑

    1. What are the steps required to set up my account for receiving funds?

      There are four steps to setting up the Account section of your project:

      1. Set your funds recipient

      2. Verify your identity

      3. Register your bank account

      4. Verify your contact details

    2. I want my business to be the funds recipient for my project, but I don't have a Companies House Number. What should I do?

      To run a project as a legal entity, your business or organization must be registered as such in the United Kingdom. If you don't have a Companies House Number, it won't be possible to register as a legal entity.

    3. Where can I find my IBAN?

      You can find your IBAN (International Bank Account Number) on your bank statement or in your account details online. If you can't find it, ask your bank — they'll definitely know!

  6. Creator Questions: Troubleshooting Top ↑

    1. Why doesn't the number of backers to my project match the number who have selected rewards?

      Backers have the option to not receive a reward at all. Some of your backers likely have chosen this option. They also have the option to choose a reward at a lower tier than the amount pledged.

    2. I'm having trouble verifying my phone number. What do I do?

      If you're having trouble verifying your phone number, please try again following the steps below. If you're using a non-US phone number, remember to include a plus (+) and the country code in front of your number.

      To verify via text message:

      1. Go to the Account panel on your project.

      2. Select "Receive a text message" in the Phone Verification section and make sure your phone is next to you.

      3. Click "Start Verification" in the phone section.

      4. Wait for your phone to receive the text, then type in the code you see into the box on screen.

      If you don't receive the text (please give it a few minutes to arrive), please try to verify via phone call.

      To verify via phone call:

      1. Go to the Account panel on your project.

      2. Select "Receive an automated phone call" in the Phone Verification section and make sure your phone is next to you.

      3. Click "Start Verification" and you'll see a code appear on screen. (This is the opposite of the text message method.)

      4. Wait for your phone to ring. When it does, type in the code that you see on screen when prompted.

      If you don't receive the phone call (please give it a few minutes to arrive), please try to verify via text message or try a different phone number.

    3. My project was declined but it meets the project guidelines. What do I do?

      If you feel that your project does meet the project guidelines, you can submit an appeal for reconsideration.

      In an appeal, you have 500 characters to let us know why you think your project meets the project guidelines and should be reconsidered for launch. A Kickstarter staff member will review your project again and take your appeal into consideration. If your appeal is declined, the process ends there. The project submission in question will be closed, but you can always submit a different project.

    4. Why would a project be suspended?

      A project may be suspended if it:

      • Violates or acts inconsistently with the letter or spirit of the Kickstarter Guidelines or Terms of Use.
      • Materially changes the stated use of funds
      • Makes unverifiable claims
      • Exhibits actions that are more closely associated with fraudulent or high-risk activity

    5. What happens when a project is suspended?

      Funding for the project stops and all pledges are canceled. Both the project's creator and backers are notified via email.
    6. Is a suspension reversible?

      No. Once a project has been suspended it cannot be undone.
    7. Can I find out why a project was suspended?

      No. For legal and privacy reasons, Kickstarter does not comment on moderator actions.

    8. Can I pledge to my own project?

      No. Credit card rules forbid project creators from paying themselves.